Shopping Information

Shopping Information

【How to Shop】

You may create a member account to make purchases and conveniently check your order history, or simply complete your purchase through the checkout process without registering.

【Shopping Process】

Select Products → Add to Cart → Checkout → Enter Order & Shipping Information → Select Payment Method → Place Order

【Payment Methods】

We currently accept the following payment methods:

1. Credit Card
2. ATM Bank Transfer – Virtual Account
3. Apple Pay
4. LINE Pay

For ATM bank transfers, please complete payment within the payment period specified in your order. Orders will be automatically cancelled once the payment deadline has passed, and the virtual account generated for the order will become invalid. If you still wish to purchase the items, please place a new order.

※ ATM virtual accounts are available only for transfers from local Taiwanese bank accounts. International customers should select credit card or another available payment method.

【Order Confirmation】

Once your order has been successfully placed, an order confirmation will be sent to the email address you provided. Please check that the products, quantities, and shipping information are correct.

If you need to make changes to the recipient information or have any other order-related requests after placing your order, please contact us as soon as possible. Once an order has entered the packing or shipping process, changes may no longer be possible.

【Shipping Schedule】

1. Orders are shipped Monday through Friday. Shipping is suspended on national holidays and extended public holidays.
2. In-stock items are generally prepared and shipped within approximately 4–5 business days after payment is completed.
3. WHOSMiNG SHOP does not provide same-day shipping for orders placed on the same day.
4. Shipping schedules may be adjusted during special events, public holidays, or periods of high order volume. Any changes will be announced on our website.

【Pre-order Items】

Pre-order items will be shipped according to the estimated arrival or shipping schedule stated on each product page.

If an order contains both pre-order and in-stock items, the entire order will be shipped after the pre-order item has arrived, in order of purchase. Orders will not be automatically split into separate shipments.

If you would like in-stock items to be shipped earlier, we recommend placing pre-order and in-stock items in separate orders.

If you request a split shipment after your order has been placed, please contact customer service for assistance. Any additional shipping costs resulting from a split shipment must be paid by the customer.

【Shipping within Taiwan】

We currently offer:

1. Chunghwa Post
2. 7-ELEVEN Store Pickup

Available shipping methods and shipping fees are subject to the options displayed at checkout.

【7-ELEVEN Store Pickup Notice】

1. Please provide the recipient's correct full name and mobile phone number to avoid problems during pickup.
2. Once your package arrives at the selected store, a pickup notification will be sent according to the information provided with your order. Please check both SMS and email notifications.
3. Please collect your package within the designated pickup period. Unclaimed packages will be automatically returned by the logistics provider.
4. If a package is returned due to incorrect recipient information, missed notifications, or failure to collect the package before the deadline, the customer will be responsible for any additional shipping fee required for reshipment.

【International Shipping】

International shipping is currently available to selected countries and regions.

China, Hong Kong, and Macau:
Orders are shipped via SF Express, with shipping fees collected upon delivery.

Other available international destinations:
Orders are shipped via Chunghwa Post international airmail.

Currently available destinations:

Asia / Oceania: China, Hong Kong, Macau, Japan, Singapore, Thailand, Australia
Americas: United States
Europe: Italy

Available destinations, shipping methods, and shipping fees are subject to the options displayed at checkout.

If your country or region is not listed as a shipping option, please contact us before placing your order. We will help confirm whether shipping is available and provide an estimated shipping fee.

【International Order Processing & Delivery Time】

International orders will be arranged for shipment within 7 business days after payment is completed.

Delivery times vary depending on the destination, local postal service, customs procedures, and logistics conditions. Any delivery estimates provided on the website are for reference only and cannot be guaranteed.

Delivery may be delayed due to customs inspections, holidays, weather conditions, flight schedules, or other circumstances beyond our control.

【Customs Duties & Taxes】

International orders may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country or region. These charges are not included in the product price or shipping fee collected by our website and must be paid by the recipient.

For orders shipped to China, Hong Kong, or Macau via SF Express, additional recipient information may be required for customs declaration or clearance according to the requirements of the logistics provider and local customs authorities.

【Shipping Fees】

Orders shipped within Taiwan qualify for free shipping on purchases of NT$1,500 or more.

※ The free shipping promotion applies to Taiwan domestic orders only and does not apply to international orders.

For Taiwan orders below the free-shipping threshold and for available international destinations, shipping fees will be calculated according to the order contents, destination, and shipping method and displayed at checkout.

Orders shipped to China, Hong Kong, and Macau via SF Express are sent freight collect and are not eligible for Taiwan's free-shipping promotion.

If your country or region is not available as a shipping option on the website, please contact us before placing your order. We will assist in confirming shipping availability and estimating the shipping cost.

【Out-of-Stock Items or Other Shipping Delays】

If an item is found to be out of stock, defective, or otherwise unavailable during order preparation, we will contact you to confirm the next steps.

Shipping and delivery may take longer during national holidays, Lunar New Year, Christmas, brand events, special sales periods, or times of high logistics volume. Please refer to the latest announcements on our website.

【Customer Service】

If you have any questions regarding your order, payment, or shipping, please contact:
WHOSMiNG SHOP
Email：whosming.shop@gmail.com