Return Policy

Return & Exchange Policy

To protect your shopping rights, please check the contents, quantity, and condition of your order as soon as possible after receiving it.

If you receive an incorrect item, missing item, visibly defective item, or encounter any other issue, please contact us as soon as possible and we will assist you with the next steps.

【7-Day Cooling-Off Period】

1. Customers in Taiwan are entitled to a 7-day cooling-off period, including weekends and public holidays, starting after receipt of the goods. If you wish to request a return or exchange, please contact customer service within this period. Requests submitted after the deadline cannot be accepted. International orders are not eligible for Taiwan's 7-day cooling-off period.
2. The 7-day cooling-off period begins on the day after the goods are received:
   ・7-ELEVEN Store Pickup: Day 1 begins on the day after the package is collected.
   ・Home Delivery / Postal Delivery: Day 1 begins on the day after the package is signed for. The cooling-off period begins once the package has been received, regardless of whether the person signing for it is the purchaser.
3. The 7-day cooling-off period is not a trial period. Returned items must remain in brand-new and complete condition and include all original packaging and contents, including the product itself, accessories, gifts, tags, inner and outer packaging, bags / boxes, accompanying documents, and any other originally included items.
4. Items that have been used, worn, washed, or are no longer in brand-new and complete condition cannot be returned or exchanged. Please refer to “Conditions Not Eligible for Return or Exchange” below for details.

【Return Process】

Receive Order → Contact Customer Service → Confirm Return Reason & Product Condition → Return the Item as Instructed → WHOSMiNG Receives & Checks the Item → Refund Issued

If you wish to request a return, please contact customer service within the applicable return period and provide:

1. Order number
2. Purchaser's name
3. Name of the item you wish to return
4. Reason for return
5. If the item is defective, damaged, or incorrect, please also provide clear photos of the item

Once your request has been confirmed, customer service will provide instructions for returning the item and explain the next steps.

Please do not return any item without contacting customer service first, as we may be unable to identify the order or return request. Please package returned items securely to prevent damage during transit.

【Conditions Not Eligible for Return or Exchange】

Returns or exchanges cannot be accepted under the following circumstances:

1. The applicable 7-day cooling-off period or return request period has expired.
2. The item shows visible signs of use or wear.
3. The item has been washed, altered, processed, stained, deformed, worn, or damaged due to handling or use.
4. The item has acquired odors such as perspiration, perfume, smoke, or other noticeable smells.
5. The item has stains or traces of foundation, lipstick, makeup, hair, dirt, or other signs of use.
6. Original tags, accessories, gifts, packaging, or other included items are missing, lost, or damaged.
7. The item is a personal hygiene or close-contact product that is legally exempt from the 7-day right of withdrawal, this exemption was clearly stated on the product page prior to purchase, and the product has been opened or used.
8. The item is customized according to the customer's request and is legally exempt from the 7-day right of withdrawal, with this condition clearly disclosed in advance.

※ If the item is defective, damaged, incomplete, or incorrect upon arrival, please keep the item and its packaging and contact customer service as soon as possible. We will assist you with the appropriate solution.

【Defective or Incorrect Items】

The following situations may qualify for a return or exchange after confirmation:

1. The item received does not match the order.
2. The item is visibly damaged or stained upon arrival.
3. The item is missing essential accessories or contents.
4. Other issues confirmed to be clear defects in the product itself.

If you notice any of the above issues after receiving your order, please keep the product and original packaging and take clear photos for verification.

If the issue is confirmed to be a product defect or shipping error, WHOSMiNG will cover the necessary return or exchange shipping costs.

【What Is Not Considered a Defect】

Due to differences in materials, production methods, and display devices, the following are considered normal product or manufacturing characteristics and are not classified as product defects:

1. Color differences caused by different screens, device display settings, or photography lighting.
2. Reasonable measurement differences resulting from different measuring methods.
3. Minor variations in trimming, positioning, or color that may occur during the normal printing process.
4. Natural variations in wood grain, color, knots, or other characteristics of wooden products and other natural materials.
5. Minor individual variations resulting from the material or manufacturing process that do not affect normal use.

【Personal Hygiene & Close-Contact Products】

For safety and hygiene reasons, certain personal hygiene or close-contact products may be legally exempt from the 7-day right of withdrawal. Where applicable, the relevant return and exchange conditions will be clearly stated on the product page before purchase.

Once such products have been opened or used, returns or exchanges cannot be accepted. Applicability depends on the nature of the product and the information stated on the relevant product page.

If the product is defective, damaged, incomplete, or incorrect upon arrival, please do not use or wash it and contact customer service as soon as possible.

【Returns for Personal Reasons】

For non-defective returns due to size, style, color, or other personal reasons, please contact customer service within the applicable return period.

The item must remain in brand-new and complete condition and must be securely packaged before return.

The customer is responsible for return shipping costs for returns made for personal reasons.

If you would like to exchange the item for a different product, please first complete the return process and then place a new order for the desired item.

【Exchange Policy】

If an item is defective or incorrect, we will assist with an exchange after confirmation and subject to available stock.

If you wish to exchange an item for a different product, please first complete the return process and then place a new order for the desired item.

If the original item is sold out or cannot be replaced with the same product, we will contact you and assist with a refund.

【Refunds】

Once the returned item has been received, we will check the product and order details. A refund will be issued after confirming that the return meets our return conditions.

Credit Card:
Refunds will be processed back to the original credit card. The actual posting date depends on the processing schedule of your card-issuing bank.

ATM Bank Transfer or Other Payment Methods That Cannot Be Refunded to the Original Payment Method:
Customer service will contact you to confirm the bank account information required for the refund. The refund will be arranged after the information has been verified.

Apple Pay / LINE Pay:
Refunds will be processed according to the original payment channel and its applicable refund procedures.

【Promotions & Returns】

If the original order used a coupon, free-shipping promotion, gift-with-purchase offer, or other promotional discount, and the order no longer meets the original promotion requirements after a full or partial return, the refund amount will be recalculated based on the final order contents.

One-time coupons that have already been used cannot be reinstated after a return.

If the order included a promotional gift, the gift must also be returned in complete condition when returning the entire order.

【International Orders】

International orders are not eligible for Taiwan's 7-day cooling-off period.

If you receive an incorrect item, an item is missing, or the product arrives with visible shipping damage, please provide your order information and clear photos of the item and contact customer service. We will assist you with the next steps.

【Purchases from Other Retailers】

If your WHOSMiNG product was purchased through Pinkoi, a physical store, consignment retailer, market, event, or another partner retailer rather than the official WHOSMiNG SHOP website, please follow the return and exchange policy of the original place of purchase and contact that retailer directly.

【Customer Service】

For return or exchange inquiries, please contact:
WHOSMiNG SHOP
Email：whosming.shop@gmail.com

Please include your order number and relevant product information so that we can assist you more efficiently.