{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}

{{ 'in_app_browser_popup.desc' | translate }}

Your Shopping Cart is empty.
{{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }} {{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}
{{ 'product.bundled_products.label' | translate }}
{{ 'product.bundle_group_products.label' | translate }}
{{ 'product.buyandget.label' | translate }}
{{ 'product.gift.label' | translate }}
{{ 'product.addon_products.label' | translate }}
{{item.product.title_translations|translateModel}}
{{ field.name_translations | translateModel }}

  • {{ childProduct.title_translations | translateModel }}

    {{ getChildVariationShorthand(childProduct.child_variation) }}

{{ 'product.set.open_variation' | translate }}

  • {{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

    {{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.variation.name}}
{{item.quantity}}x NT$0 {{ item.unit_point }} Point
Remove
{{addonItem.product.cover_media.alt_translations | translateModel}}
{{ 'product.addon_products.label' | translate }}
{{addonItem.product.title_translations|translateModel}}
{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}
Remove

Shopping Guide

Shopping Guide

How to Shop

You can shop directly without creating an account.
You may also register using Facebook Login to easily check your order status.

Shopping Process

Select items → Shopping Cart → Checkout → Fill in Information → Submit Order

Payment Methods

  • Credit Card (online payment)

  • ATM Virtual Account (please complete payment within 3 days; overdue orders will be automatically canceled)

※ When the payment deadline is exceeded, the system will cancel the order and the generated virtual account will become invalid. Please place a new order.

Shipping Time

  • Monday to Friday (no shipments on weekends or public holidays)

  • Orders will be shipped within 4–5 business days after payment is completed

  • Urgent or same-day delivery is not available

Pre-order Items

If your order includes pre-order and non–pre-order items, all items will be shipped together once the pre-order item arrives.
To receive non–pre-order items earlier, please place a separate order.

Shipping Methods

  • Chunghwa Post (Taiwan, Japan)

  • 7-Eleven Store Pickup

  • SF Express International Courier (Freight Collect for China / Hong Kong / Macau)

  • Thailand, Malaysia, Singapore, Europe, USA
    ※ Please contact customer service for shipping estimation before purchasing.

※ Import duties imposed by customs must be paid by the recipient.
※ SF Express requires an ID copy for customs clearance.

International Shipping

  • Overseas orders will be shipped within 7 business days

  • China / Hong Kong / Macau: SF Express

  • Other regions: Chunghwa Post International Registered Air Parcel

Estimated delivery time:

  • Asia: approx. 7–11 days

  • Oceania / Americas / Europe: approx. 10–14 days

Supported delivery regions:
China, Hong Kong, Macau, Singapore, Malaysia, Japan, Thailand, United States

China / Hong Kong / Macau: SF Express (about 1 week)
Other regions: Chunghwa Post International (about 1–2 weeks)

If your country is not listed, please contact customer service.

Possible Shipping Delays

We will contact you if stock shortage or product issues occur before shipment.
During peak seasons (Lunar New Year, Valentine’s Day, Christmas, major campaigns), delivery time may be delayed due to high logistics volume.

7-Eleven Pickup Notice

  • Please enter your real full name for ID verification at pickup.

  • An SMS and email notification will be sent when the parcel arrives.

  • Please pick up within 7 days to avoid automatic return.

Possible reasons for not receiving SMS notifications:

  1. SMS ad-block enabled

  2. Number added to blacklist / whitelist

  3. SMS inbox full

  4. Phone was powered off

  5. Incorrect number entered

Returned parcels requiring reshipment will incur additional shipping fees.

Shipping Fees

  • Shipping to Taiwan and Japan is automatically calculated at checkout

  • For other countries, please contact customer service for a shipping quote

Order Confirmation

Orders are reviewed within 24 hours after payment.
Once confirmed, orders will be shipped within 3 business days.
No shipments on weekends or national holidays.

If you need to modify your address or have special requests, please contact us.

Return & Exchange Policy

  • Contact us within 7 days of receiving the product

  • Fill out the return request form

  • Items must be unused, unopened, and in original packaging

  • Intimate products cannot be returned for hygiene reasons

Requests outside the 7-day window cannot be accepted.

Return & Refund Process

Received (within 7 days) → Request Submitted (1–3 days) → Review (2–3 days) → Return Shipping → Inspection → Refund Issued (within 10 days)

※ Opened items cannot be returned.
※ Return shipping for non-defective items is paid by the customer.
※ Exchanges are limited to the same product only.
※ Coupons cannot be restored once used.
※ All items, including gifts, must be returned.

Refund Instructions

  • Credit Card: Refund will be processed via online reversal after inspection. Actual posting time depends on the issuing bank.

  • Other payment methods: A correct bank account must be provided. Refund will be issued within 10 days after confirmation.

Cases Not Eligible for Return

  • Exceeding the 7-day return period

  • Any opened items

  • Missing items or incomplete packaging including gifts

Customer Service

If you have any questions, feel free to contact us:
📧 whosming.shop@gmail.com